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Terms and Conditions

Thank you for visiting Postcards Home

By using this site you are agreeing to abide by our Terms and Conditions and Privacy Policy. We reserve the right to amend the Terms and Conditions and/ Privacy Policy at any time without prior warning.

Across this website and our owned social channels we refer to ourselves as 'Postcards Home', 'Us' or 'We'. When we say 'Postcards Home', 'Us' or 'We', what we mean is Postcards Home Ltd whose Company Registration Number is 9635548, registered in England and Wales, and whose Registered Address is PO Box 70272, London, N4 9EG. Postcards Home Ltd is not VAT registered.

Working Hours:

  • The Postcards Home office is open 9am - 6pm Monday to Friday

Trading Terms:

  • These Terms and Conditions will apply to all orders for the purchase of goods from Postcards Home Ltd placed via the company website, over email or over the phone
  • By placing an order you are indicating that you accept these Terms and Conditions and that you are the authorised user of the credit or debit card used to make payment for the order, and that there are sufficient funds in your account to cover the charges 

Secure Online Payment:

  • We accept all major credit and debit cards - Visa, Mastercard, Maestro, Delta, Solo or Electron
  • Making a payment through our shop is fully secure. We accept payment through Shopify Payments or Paypal - whichever way you pay, your card details are never visible to anyone
  • Payment will be deducted from your card prior to the dispatch of goods and you will be issued with an electronic transaction receipt which will be sent to the email address you provide at check out

Prices:

  • Prices are stated on the Postcards Home site in GBP excluding VAT as we are not VAT registered
  • We reserve the right to change the prices of any goods at any time 
  • All prices on our site have been agreed by the individual supplier 

Out of Stock:

  • We make every effort to notify customers before they order if a product is out of stock but we cannot guarantee this always happen. If your item is not in stock, you will be notified by email and given the option to wait for your goods to come back in stock or to claim a full refund

    Warranties:

    • Postcards Home is unable to provide any warranties over and above its statutory obligation to provide goods of satisfactory quality in accordance with the Consumer Rights Act of 2015

    Returns and Refunds:

    • Unwanted products must be returned to us within 14 days, and we must be notified within 7 days that the goods are not required to process the return
    • In order to receive the full refund, it is the customers responsibility to return the item to Postcards Home at their own expense in its original and unused state
    • Failure to abide by the return and refund policy detailed here may result in Postcards Home seeking compensation up to the original sale price of the items in question

    Copyright and Intellectual Property:

    • We endeavour to always credit the correct original source of every image we use on our social media platforms. If you think a credit may be incorrect, please contact us at info@postcardshome.co.uk
    • All images, text, graphics, logos and products that appear on the website are owned by Postcards Home Ltd or its partners and are subject to copyright
    • No part of this site can be copied, reproduced, modified, distributed or displayed without prior written consent from Postcards Home as all elements are copyrighted under applicable copyright laws
    • The trademark Postcards Home Ltd may not be used without the prior written permission of Postcards Home Ltd

    Privacy Policy:

    • Postcards Home is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement
    • Postcards Home may change this policy from time to time by updating this page
    • What we collect: Name, address, email address, telephone number and basic demographic information
    • We require this information to understand your needs and provide a good service
    • We will only use this information for internal record keeping, to improve our service and to send regular promotional emails
    • From time to time we may contact you for market research purposes

    • Security: We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online

    How we use cookies:

    A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences

    We use traffic log cookies to identify which pages are being used. This helps us analyse data about webpage traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system

    Overall, cookies help us provide you with a better website by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us

    You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website

    We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen

    You may request details of personal information which we hold about you under the Data Protection Act 1998. A small fee will be payable. If you would like a copy of the information held on you please write to us and we will happily send it on

    If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible at the above address. We will promptly correct any information found to be incorrect

    Got a question? Use our contact page to get in touch